DELIVERY

All our orders are shipped out using Express Courier Service (DHL Express, Fedex & UPS...etc).

  • UK: Free delivery up to 1-2 working days. Shipped the same day if ordered by 1pm.
  • Europe, USA & International: Ship next day and normally take 2-3 working days to be delivered.
    • £30 shipping fee for orders £150 - £999.
    • £15 shipping fee for orders £0 - £150.
    • Free shipping for orders over £1,000.
    *London (Zones 1-3): £30. Same Working Day Courier. Orders placed before 12pm qualify for same working day delivery. For orders placed after 12pm, we will dispatch your order the following morning. Our courier service is provided by Addison Lee. Prior to dispatch, our team will contact you to confirm the availability of a receiver at the destination.
    Postcodes Include:
    • EC1, EC2, EC3, EC4
    • WC1, WC2
    • E1, E2, E3, E8, E9, E14
    • N1, N4, N5, N7, N16, N19
    • \NW1, NW3, NW5, NW6, NW8, NW10, NW11
    • SE1, SE4, SE5, SE8, SE10, SE11, SE14, SE15, SE16, SE17
    • SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW15, SW18, SW19
    • W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14

    Ordered goods will be delivered to the address provided at checkout at the time the order is made. Please ensure that the delivery address provided is accurate as we are not able to change the destination once it's shipped. 

    Delivery days indicated above are estimates only and cannot be guaranteed. Deliveries to outlying areas may take longer. On occasion, unforeseen circumstances beyond our control, such as customs clearance issues, may impact the delivery schedule. In the event of such occurrences, we will promptly notify you and make every effort to expedite the delivery of your goods/items to you at the earliest opportunity.

     

    SHIPPING

    Once the shipment is made, we will send you an email with the shipment’s tracking number. 

    We will require a signature or photographic proof of delivery for all goods shipped. In the event that no-one is available to receive the item, a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot.

    All orders are security sealed prior to dispatch and under no circumstances should packages be accepted if the seals are broken or the packaging is damaged upon arrival. In the event that the seals are broken or the packaging is damaged, please immediately refuse the parcel and then contact our team at info@pritchlondon.com.

     

    *Please note delivery outside of the UK may be subject to local import taxes & duties, which are your responsibility where they apply.

     

    If you have any questions or specific requests, please call us on +44 (0)20 3701 4946 or email us at info@pritchlondon.com.