RETURNS & EXCHANGES
If you would like to return or exchange an item, you can do so within 14 days from the day of receiving the return label. Please bear in mind Made to Order, Made to Measure and Personalised goods cannot be returned nor exchanged.
Refund Application process:
1. Submit written notification to email@example.com within 14 days of receiving your order.
2. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details & images.- If you would like to exchange the size or style, please inform us of the replacement style name and size. (NOTE: all exchanges are based on stock availability).
3. You will receive a confirmation email that your request has been authorised and we will notify you how to proceed.
4. Once your original item has been received, we will then be able to proceed with either an exchange of size(s)/style(s) or refund.- When requesting a refund for non-faulty item, please use the same method of shipping which was used to receive the item, i.e. recorded delivery. We do not cover the cost of return delivery.- If the item is returned because it is faulty, we will also refund your return shipping cost.
Non-Refundable & non- exchangeable items: We are unable to accept returns or exchanges on Made to order, Made to measure, personalised items unless they were received faulty, as we’ve customised these pieces especially for you. Discounted items can not be returned or exchanged.
We are only able to refund orders which are returned to us in the same condition as received. If goods are returned damaged, we can not process the refund and will return the goods to the client.